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Help centre

Answers to the 12 questions we get asked most

Written by the people who answer the phone, not by a legal team. If your question is not here, ask us directly — we reply within four hours.

Booking a stay

Dates, rooms, guests and what happens right after you confirm.

How do I book a room on Otelbuk?
Search your city and travel dates, pick a property, choose a room type and complete the booking. You will receive a confirmation email and SMS with your booking reference within a minute.
Do you offer hourly bookings?
No. Otelbuk is a nightly-stay platform — every booking runs from your check-in date to your check-out date.
Can I modify my booking dates?
Date changes depend on availability and the property's policy. Open the booking in My Trips and use Request change, or contact support and we will coordinate with the hotel.

Payments and refunds

How you pay, when money moves, and how refunds are calculated.

Can I book without paying online?
Yes. Most properties support Pay at Hotel — select it at checkout and settle the bill directly at the front desk when you arrive.
When will I get my refund?
Approved refunds are initiated within 24 hours and typically reach your original payment method in 5 to 7 working days.
Do you charge a booking fee?
No. The price you see is the price you pay — taxes are shown separately before you confirm, and there is no hidden service fee.
Is my payment information secure?
Payments are processed by a PCI-DSS compliant gateway. Otelbuk never stores your full card number on its servers.

Cancellations

What you get back and by when, for each cancellation policy.

What is the cancellation policy?
It is set by each property and shown clearly on the hotel page and at checkout. Flexible properties allow a free cancellation up to 24 hours before check-in; non-refundable rates cannot be cancelled.

At the property

ID, check-in times, extra guests and house rules at the property.

Are unmarried couples allowed?
Properties marked "Couple friendly" accept unmarried couples with valid ID. The badge appears on the hotel card and detail page.
What ID do I need at check-in?
A government-issued photo ID for every adult guest. Properties that accept local IDs are marked on the listing. Passport is required for foreign nationals.
What are the standard check-in and check-out times?
Check-in is usually 2:00 PM and check-out 11:00 AM, though each property lists its own times. Early check-in and late check-out are subject to availability.

For hotel partners

For hotel owners and managers listing with us.

How do I list my property on Otelbuk?
Use the "List your property" link in the footer. Our onboarding team will contact you within two working days to verify details and set up your partner panel.

Still stuck?

If you have read the answer above and it still does not fit your situation, that is on us, not you. Tell a human what happened and they will sort it — they can change dates, chase a property and release a refund without escalating.

Message support Call 1800-200-4567

Phones open 6am–midnight IST, every day.

Looking for the formal wording? Terms of service, privacy policy and the cancellation and refund policy are the documents these answers are based on.