Guest support
Talk to a person who can actually fix it
Faster than waiting for a reply
How do I book a room on Otelbuk?
Search your city and travel dates, pick a property, choose a room type and complete the booking. You will receive a confirmation email and SMS with your booking reference within a minute.
Can I book without paying online?
Yes. Most properties support Pay at Hotel — select it at checkout and settle the bill directly at the front desk when you arrive.
What is the cancellation policy?
It is set by each property and shown clearly on the hotel page and at checkout. Flexible properties allow a free cancellation up to 24 hours before check-in; non-refundable rates cannot be cancelled.
When will I get my refund?
Approved refunds are initiated within 24 hours and typically reach your original payment method in 5 to 7 working days.
Do you charge a booking fee?
No. The price you see is the price you pay — taxes are shown separately before you confirm, and there is no hidden service fee.
Still stuck? Browse the full help centre — it covers ID rules, early check-in, refunds and how payouts work.